BlackBerry Accessories Store Help
Frequently Asked Questions
If you need to track your order, you can find out how to do so in the FAQ section below, or by simply clicking on the question, 'When will I receive my order?' above. This will take you to a web-based tool that will ask you for the email address you provided for your account and automatically look up all transactions for the past 45 days that correspond to that email address.
How can I get answers to technical questions about my BlackBerry® device?
For answers to your technical questions about your BlackBerry device (not accessories), please visit the Technical Knowledge Center on the BlackBerry.com Website.
Tell us what you think of ShopBlackBerry.com!
Customer feedback is extremely important in helping us continue to improve this website. If you have a suggestion for us and do not need a response, please email us your feedback at feedback@shopblackberry.com.
If you have questions about your order or need product assistance, please use this email address instead: help@shopblackberry.com.
General
- How do I identify my model number?
- How do I buy a product?
- Is it safe to use a credit card over the Internet?
- What is the credit card ID number?
- Do you charge tax for orders placed online?
- How does this online store handle International Shipments?
- When will I receive my order?
- Why is GlobalWare listed on my credit card statement?
- Who should I contact about a billing question?
- What is your return policy?
- What do you do with the personal information I provide to you for processing my order?
- How can I get answers to technical questions about my BlackBerry® device?
- Does the magnet in BlackBerry carrying cases interfere with credit cards, hotel cards, or other electronic cards?
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