BlackBerry Accessories Store Help

Question: What should I do if I get the error 'Internet connection could not be found'?

Answer:

If you encounter a network error or a timeout, you may see the following dialogue box:



This dialogue box indicates that you are downloading through a Proxy Server*. To complete the download through the proxy, please follow these steps:

1. Click on the "Advanced" button. The "Advanced Connection Settings" box will pop up:

   

2. Increase your Timeout setting to 300 seconds.
3. Type in your Proxy Server's HTTP address and Port Number. You can get this information from your System Administrator or by completing the following steps:

   If using Internet Explorer:

   1. On your browser menu, open TOOLS:INTERNET OPTIONS:CONNECTIONS:LAN SETTINGS:
   2. The LAN settings will contain the Proxy server and Port number.
   3. Copy the proxy server and port number from the LAN Settings to the "Advanced Connection Setting window"
   4. Click on OK
   5. Resume the download
   
   
   If using Netscape Navigator:
   1. On your browser menu, open EDIT:PREFERENCES:ADVANCED:PROXIES
   2. Select the MANUAL PROXY CONFIGURATION VIEW
   3. Copy the proxy server and port number to the "Advanced Connection Setting window"
   4. Click on OK
   5. Resume the download

* A Proxy Server is usually set up to allow Internet access from inside a protected area, such as a firewall. This allows companies to grant employees Internet access from the office without compromising security.