BlackBerry Accessories Store Help

Question: What is your order cancellation policy?

Answer:

You can cancel your order at any time provided that the order has not yet entered the shipping process.

Call us to assist you in this process, our Online Customer Service Team is available by phone Monday to Friday 9:00am - 7:00pm Eastern Time at 1-866-957-0761. If the order you want to cancel has already entered the shipping process, it cannot be canceled by you or by our customer service department. However, you can return the item for a refund. Visit our FAQ at What is your return policy? for more information.

NOTE: Shipping charges are non-refundable in all cases.