BlackBerry Accessories Store Help
Frequently Asked Questions
If you need to track your order, you can find out how to do so in the FAQ section below, or by simply clicking on the question, 'When will I receive my order?' above. This will take you to a web-based tool that will ask you for the email address you provided for your account and automatically look up all transactions for the past 45 days that correspond to that email address.
How can I get answers to technical questions about my BlackBerry® device?
For answers to your technical questions about your BlackBerry device (not accessories), please click here visit the Technical Knowledge Center on the BlackBerry.com Website.
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If you have a suggestion for us and do not need a response, please
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If you have questions about your order or need product assistance, please use this email address instead: contact customer service.
General
- How do I identify my model number?
- How do I buy a product?
- Is it safe to use a credit card over the Internet?
- Can I order by phone?
- What is the credit card ID number?
- Do you charge tax for orders placed online?
- How does this online store handle International Shipments?
- When will I receive my order?
- Why is GlobalWare listed on my credit card statement?
- Who should I contact about a billing question?
- What is your return policy?
- What do you do with the personal information I provide to you for processing my order?
- How can I get answers to technical questions about my BlackBerry® device?
- How can I become a dealer of RIM accessories?
- Does the magnet in BlackBerry carrying cases interfere with credit cards, hotel cards, or other electronic cards?
Error Messages
Information about BlackBerry TTY Adapter
- What is the BlackBerry TTY Adapter?
- Why do I need a TTY adapter for my BlackBerry device?
- Is the BlackBerry TTY Adapter converter useful for any other devices/purposes?
- Who is eligible to order a BlackBerry TTY Adapter?
- How much will the BlackBerry TTY Adapter cost?
- How do I order a BlackBerry TTY Adapter?
